Last updated: August 1, 2026

LIVN operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").

LIVN is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services or when you communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or cannot reasonably identify you.

Depending on how you interact with our Services and applicable laws, we may collect the following types of personal information:

• Contact details: Name, email address, shipping address, billing address, and phone number.

• Payment information: Payment card details, transaction information, payment confirmation, and related financial information.

• Account information: Username, password, preferences, and account settings.

• Order information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled.

• Communication information: Information provided when you contact our customer support team.

• Device information: Browser type, device information, IP address, and network information.

• Usage information: Information about how you interact with our website and Services.

Sources of Personal Information

We may collect personal information from:

• Directly from you, when you create an account, place an order, contact us, or use our Services.

• Automatically through our Services, including through cookies and similar technologies.

• Service providers, who process information on our behalf to support our business operations.

• Third-party partners, where permitted by applicable laws.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process orders, complete payments, arrange shipping, manage accounts, provide customer support, process returns and exchanges, personalize your shopping experience, and improve our products and services.

Marketing and Advertising

We may use your information to send promotional communications, product updates, offers, and recommendations through email or other permitted communication channels.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our messages.

Security and Fraud Prevention

We use personal information to maintain a secure shopping experience, verify accounts, detect fraudulent activity, protect our customers, and maintain the security of our Services.

Communication

We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Requirements

We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and the rights of our customers.

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to provide our Services, including:

• Shopify and other service providers that support payment processing, analytics, customer support, fulfillment, shipping, and website operations.

• Marketing and advertising partners that help us provide relevant communications and promotions.

• Third parties when you request or authorize us to share your information.

• Authorities or legal entities when required to comply with applicable laws.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information related to your use of our store.

Information submitted through our Services may be shared with Shopify and other service providers to help us operate, maintain, and improve our store.

To learn more about how Shopify handles personal information, you can review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Information

We take reasonable measures to protect your personal information. However, no online service can guarantee complete security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal information.

• The right to request deletion of your personal information.

• The right to correct inaccurate information.

• The right to request a copy or transfer of your information.

• The right to manage marketing communication preferences.

If you are located in the UK or European Economic Area, you may also have rights related to restricting processing, objecting to processing, and withdrawing consent where applicable.

To exercise your rights, please contact us using the email address provided below.

Complaints

If you have concerns about how we process your personal information, please contact us. We will review and respond to your request in accordance with applicable privacy laws.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we use appropriate safeguards to protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: orders@drinklivn.com

For applicable data protection laws, LIVN acts as the controller of your personal information.