Last updated: August 1, 2026

At LIVN, we want you to feel confident with every purchase. If your order does not meet your expectations, we are here to help with a simple and transparent return process.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition as received.

• The item must be unused, unworn, and include all original tags.

• The item must be returned in its original packaging.

• Proof of purchase is required.

To begin a return request, please contact our support team using the email address provided below.

Returns sent without prior approval may not be accepted.

Return Process

Once your return request has been reviewed and approved, we will provide you with the necessary return instructions.

Please ensure that your package is securely prepared before sending it back. Customers are responsible for ensuring returned items are properly packaged to prevent damage during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible so we can review the issue and provide the appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods.

• Custom-made or personalized products.

• Items that cannot be returned due to hygiene or safety reasons.

• Hazardous materials, flammable liquids, or gases.

We also do not accept returns for:

• Sale items.

• Gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the quickest solution is to return your original item following our return process.

Once your return has been approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.

Returned items must remain in the same condition as received, unused, unworn, with original tags and packaging, along with proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.

If your refund is approved, the amount will be automatically returned to your original payment method within 10 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

If you have not received your refund after the processing period, please contact us.

Contact

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: orders@drinklivn.com