At LIVN, we believe that premium products deserve a premium delivery experience. Every order is carefully prepared, securely packaged, and dispatched with attention to detail to ensure it arrives safely and in perfect condition.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your delivery progress.

Delivery Estimates

Region	Estimated Delivery Time
European Union	2–5 Business Days
United Kingdom	3–6 Business Days
United States	5–8 Business Days

Please note that delivery times are estimates and may vary depending on factors such as peak seasons, carrier delays, weather conditions, or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination and selected shipping method.

LIVN may offer complimentary shipping on qualifying orders or during promotional campaigns. Any free shipping offers will be clearly communicated at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email. This allows you to follow your shipment throughout its journey until delivery.

Customs & Duties

Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional local fees depending on your country's regulations.

Any customs charges, duties, or taxes are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping details are accurate and complete before placing your order.

LIVN cannot be held responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will work with our shipping partners to investigate the issue and help resolve it as quickly as possible.

Free Shipping Offer

LIVN offers free shipping within Europe on orders over €70.

Contact Us

If you have any questions regarding your shipment, our support team is here to assist you.

Email: orders@drinklivn.com

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)